Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Abodient platform, including our website at abodient.ai, web application at app.abodient.ai, mobile applications, and all related services (collectively, the "Service"). The Service is provided by Abodient Ltd, a company registered in England and Wales (Company Number: 16783207), with its registered office at Flat 36 Kimpton Court, 2 Murrain Road, London, N4 2BN ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

The Service is available to individuals who are at least 18 years old and have the legal capacity to enter into binding agreements. By using the Service, you represent that you meet these requirements.

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

4. Description of Service

Abodient provides an AI-powered property management platform that assists landlords with tenant issue handling, maintenance coordination, professional booking, and related property management tasks. The Service includes an AI assistant ("Alfred") that provides guidance and automates certain workflows.

5. AI-Generated Content and Guidance

The Service uses artificial intelligence to provide guidance, recommendations, and automated actions. You acknowledge and agree that:

• AI-generated content is provided for informational purposes only and does not constitute legal, financial, or professional advice
• AI outputs may contain errors, inaccuracies, or omissions. You should independently verify any information before acting on it
• The Service does not replace the need for qualified professional advice on legal, financial, or regulatory matters relating to property management
• You are solely responsible for any decisions made based on information provided by the Service
• We continuously improve our AI systems but cannot guarantee their accuracy, completeness, or suitability for any particular purpose

6. Subscription and Payment

Access to certain features of the Service requires a paid subscription. Subscription terms, including pricing, billing frequency, and included features, are displayed on our pricing page and at the point of purchase. By subscribing, you agree to:

• Pay all fees associated with your chosen subscription plan
• Provide valid and current payment information
• Accept that subscriptions will renew automatically unless cancelled before the renewal date

We may change our pricing with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Free Trial

We may offer a free trial period for new users. At the end of the trial period, your account will be subject to the standard subscription terms unless you cancel before the trial ends. We will notify you before any charges apply.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use the Service to harass, abuse, or harm other users or third parties
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Resell, sublicense, or redistribute access to the Service without our written consent

9. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by Abodient Ltd and protected by intellectual property laws. Your use of the Service does not grant you any ownership rights in the Service or its content.

You retain ownership of any data, documents, or content you upload to the Service. By uploading content, you grant us a limited licence to process, store, and use it solely for the purpose of providing the Service to you.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the data practices described in the Privacy Policy.

11. Third-Party Services

The Service may integrate with or link to third-party services, including but not limited to payment processors, communication platforms, and professional service directories. We are not responsible for the content, availability, or practices of third-party services. Your use of third-party services is subject to their own terms and policies.

12. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components
• Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

13. Indemnification

You agree to indemnify and hold harmless Abodient Ltd, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third-party rights.

14. Termination

You may terminate your account at any time by contacting us at support@abodient.ai. We may suspend or terminate your access to the Service at any time if you breach these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy and applicable law. You may request data export before termination by contacting us.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms, please contact us: