Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Abodient platform, including our website at abodient.ai, web application at app.abodient.ai, mobile applications, and all related services (collectively, the "Service"). The Service is provided by Abodient Ltd, a company registered in England and Wales (Company Number: 16783207), with its registered office at Flat 36 Kimpton Court, 2 Murrain Road, London, N4 2BN ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

The Service is available to individuals who are at least 18 years old and have the legal capacity to enter into binding agreements, and to companies, partnerships, trusts and other legal entities. By using the Service, you represent that you meet these requirements.

Where you use the Service on behalf of a company or other legal entity, you represent that you are authorised to accept these Terms on its behalf, and "you" in these Terms means that entity. Where a managing agent or other person administers properties on behalf of their owner, they may do so under these Terms as the account holder, and clause 8 does not prevent it.

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

4. Description of Service

Abodient provides an AI-powered property management platform that assists landlords with tenant issue handling, maintenance coordination, professional booking, and related property management tasks. The Service includes an AI assistant ("Alfred") that provides guidance and automates certain workflows.

5. AI-Generated Content and Guidance

The Service uses artificial intelligence to provide guidance, recommendations, and automated actions. You acknowledge and agree that:

• AI-generated content is provided for informational purposes only and does not constitute legal, financial, or professional advice
• AI outputs may contain errors, inaccuracies, or omissions. You should independently verify any information before acting on it
• The Service does not replace the need for qualified professional advice on legal, financial, or regulatory matters relating to property management
• You are solely responsible for any decisions made based on information provided by the Service
• We continuously improve our AI systems but cannot guarantee their accuracy, completeness, or suitability for any particular purpose

Documents and templates. The Service can generate documents such as tenancy agreements, notices and statements from templates, filled in with information you provide or hold in the Service. These documents are templates. Abodient is not a law firm, is not regulated by the Solicitors Regulation Authority and does not give legal advice, and generating a document does not create a solicitor–client relationship. We aim to keep our templates up to date with the law but do not guarantee that any document is complete, current or suitable for your circumstances. You are responsible for checking every document, including the details filled in from your account, before you sign, serve or rely on it, and for taking independent legal advice where appropriate.

6. Subscription and Payment

Access to certain features of the Service requires a paid subscription. Subscription terms, including pricing, billing frequency, and included features, are displayed on our pricing page and at the point of purchase. By subscribing, you agree to:

• Pay all fees associated with your chosen subscription plan
• Provide valid and current payment information
• Accept that subscriptions will renew automatically unless cancelled before the renewal date

We may change our pricing with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Free Trial

We may offer a free trial period for new users. At the end of the trial period, your account will be subject to the standard subscription terms unless you cancel before the trial ends. We will notify you before any charges apply.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use the Service to harass, abuse, or harm other users or third parties
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Resell, sublicense, or redistribute access to the Service without our written consent

Managing properties for other people is expressly permitted. Administering properties owned by third parties on their behalf — as a managing agent, block manager or under any similar arrangement — is a normal use of the Service and is not resale, sublicensing or redistribution. Properties you manage for someone else and properties you own yourself are treated identically: they are all simply properties on your account, and each counts the same towards any property limit or pricing tier that applies to you.

9. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by Abodient Ltd and protected by intellectual property laws. Your use of the Service does not grant you any ownership rights in the Service or its content.

You retain ownership of any data, documents, or content you upload to the Service. By uploading content, you grant us a limited licence to process, store, and use it solely for the purpose of providing the Service to you.

Feedback. If you send us suggestions, ideas or feedback about the Service, we may use them freely to improve it, with no obligation to implement them, compensate you or credit you. Making a suggestion gives you no ownership interest in the Service, and creates no obligation on either of us. This does not affect your ownership of your own data and content above, and it does not make your feedback confidential to us unless we have separately agreed that it is.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge the data practices described in the Privacy Policy.

Where we process personal data on your behalf — for example your tenants' data — we do so as your processor under our Data Processing Agreement, which also forms part of these Terms. Where the Data Processing Agreement conflicts with these Terms on any data protection matter, the Data Processing Agreement prevails.

11. Third-Party Services

The Service may integrate with or link to third-party services, including but not limited to payment processors, communication platforms, and professional service directories. We are not responsible for the content, availability, or practices of third-party services. Your use of third-party services is subject to their own terms and policies.

12. Contractors and Professional Services

The Service can help you find contractors and other service professionals. Where you have no suitable saved contact, we search third-party directories (including Checkatrade, Google Places and TrustATrader) and present candidates ranked by their publicly available ratings and proximity to the property. You acknowledge and agree that:

• We do not vet, screen, accredit, endorse or recommend any contractor. We do not verify their qualifications, trade registrations (such as Gas Safe or NICEIC), insurance, references, or right to work
• Ratings, review counts and profile information are sourced from third-party directories and reproduced as supplied. We do not verify their accuracy or currency
• You are responsible for satisfying yourself that a contractor is suitable, competent, appropriately registered and adequately insured before engaging them
• Any contract for works or services is entered into directly between you and the contractor. We are not a party to it, and we are not your agent for the purpose of assessing quality, price or suitability
• Where the Service contacts, negotiates with or arranges an appointment with a contractor, it does so on your instructions and as an administrative convenience. This does not make us a party to your contract with them, nor a guarantor of their performance
• We are not liable for the acts, omissions, workmanship, conduct, delays, pricing, or any loss or damage caused by any contractor, whether or not they were surfaced through the Service

Authority, and its limits. Where the Service contacts, negotiates with, or arranges an appointment with a contractor, it does so on your instruction and as your agent for that limited administrative purpose only. Its authority is limited to the categories of action enabled in your account settings, any spend limit set on your account or on the relevant property, and arranging attendance and agreeing timing. It has no authority to enter into a contract on your behalf, to vary one, to agree a price above the applicable spend limit, or to bind you to any liability beyond the arrangement of an appointment.

Spend limits. A spend limit applies to your account by default and may also be set for an individual property. You are responsible for reviewing it and setting it at a level appropriate to each property. Where you raise or remove it, actions taken within the limit you have set are taken on your authority.

Nothing in this section limits our liability to the extent that liability cannot be excluded or limited under English law (see Section 13).

13. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components
• Our total liability for any claim arising from or related to the Service shall not exceed the greater of (a) the amount actually recoverable under our insurance in respect of that claim and (b) the amount you paid for the Service in the 12 months preceding the claim. We maintain professional indemnity insurance of £1,000,000 and cyber and data insurance of £500,000; a certificate is available on request
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

14. Indemnification

You agree to indemnify Abodient Ltd, its officers, directors, employees and agents against third-party claims, and reasonable legal costs, arising from your breach of these Terms, your unlawful use of the Service, or your violation of any third-party rights — in each case to the extent not caused or contributed to by our own breach, negligence or wilful default.

This indemnity is not subject to the limit in clause 13. It does not apply to claims arising from your ordinary, lawful use of the Service.

15. Termination

You may terminate your account at any time by contacting us at support@abodient.ai. We may suspend or terminate your access if you breach these Terms. Except where the breach is serious — unlawful use of the Service, or non-payment — we will give you written notice specifying the breach and thirty days to put it right before we suspend or terminate.

Upon termination, your right to use the Service ceases. For thirty days afterwards we will keep your data available for you to export in a documented, machine-readable format, before deleting it in accordance with our Privacy Policy, our Data Processing Agreement and applicable law. You do not have to ask for an export before you leave.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Individually agreed terms. Where we have agreed account terms with you in writing — including any lifetime, founding-member or other individually negotiated arrangement — those terms prevail over these Terms to the extent of any conflict, and we will not vary them under this section without your written agreement.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. General

• Support. You can reach us at support@abodient.ai. We aim to acknowledge support enquiries within one business day, and within four business hours where you cannot access your account or the Service is unavailable. Business hours are 9am to 6pm UK time, Monday to Friday, excluding public holidays. These are response targets rather than guaranteed service levels, and no service credits attach to them.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision is severed and the remainder continues in full force.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of our business or assets, and will tell you if we do.
• Force majeure. Neither party is liable for failure or delay in performing its obligations where caused by events beyond its reasonable control. This does not excuse any obligation to pay.
• Third-party rights. Except where we have agreed otherwise with you in writing, a person who is not a party to these Terms has no right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

18. Contact Us

If you have any questions about these Terms, please contact us: