Your account and statement
What your flat owes this year, what has been paid, and why this is a record and not a demand.
Your Overview opens on where your flat's account stands, and your Statement is the detail behind it. Together they tell you what you owe this year and what you have paid.
The Overview leads with your money position — whether you are up to date, ahead, or behind, and by how much — with See your statement beside it.
Below sit your documents and anything you have raised.
At the foot it says plainly: this is a record of your account, not a demand.
Reading your statement
The Statement breaks the year into three parts:
- Service charge — each instalment, its due date, and whether it is Not yet due, Paid or Not paid.
- Ground rent — kept separate, never added to the service charge. It reads None on this lease for a peppercorn rent, an amount where there is one, or Not recorded — which is not the same as zero, so ask if you are unsure.
- Payments received — every payment, its date, and whether it went towards service charge or ground rent.
Once a year you are entitled to a formal summary of the building's costs. The statement is your running view in between.
If the numbers look wrong
- "Not set yet"? Your manager has not recorded this year's charge yet, so nothing is owed. It fills in when they do.
- A payment missing? It shows once your manager records it as received. If one is still missing after that, raise it.