Recording rent, and chasing it

Open a property's Finance tab and click Rent status (or click the property from the portfolio Rent status page). This is where you record a rent payment and, if it has not arrived, send a reminder. The picture above shows it.

Chasing rent that is late

The Chasing panel shows every reminder already sent and when.

When the balance has not moved, it recommends sending another and gives you a Chase rent button — one click sends the tenant a reminder in your name.

You are never chasing blind: the history is right there, so you know whether this is the first nudge or the third.

Recording a payment

The Payments table below lists each month as received, due or overdue.

When rent arrives, mark that month received — the outstanding figure drops, any open chase closes itself, and the payment flows into the property's Finance and your tax estimate.

If it does not add up

• Marked received but still showing overdue? Check the month and amount — a part payment leaves the rest outstanding.
• Reminder did not send? The tenant needs a contact method on file, and your own email must be confirmed before we send in your name.