Where the answers come from, what he will never do, and when to ignore him.
Alfred is the name for two things: the assistant behind Ask me anything, and the agent that handles repairs on properties where you switch him on.
Ask me anything, at the top of every screen, opens Alfred as a drawer beside the page you are on. Chat in the side menu opens the same conversation.
Click outside the drawer, or press Escape, and it shrinks to a small Alfred button in the bottom-right corner. Any reply he is writing carries on. Select the button to bring it back, or its x to close it. The drawer's menu also has New chat, your recent chats, and Open the full Chat page.
He reads your portfolio and answers questions about it, or about UK landlord rules generally. He can tell you what is in your account, explain how a part of the app works, look things up in your documents, and draft messages for you.
He cannot change your rent, serve a notice, pay anyone, or message a tenant. Where something needs doing, he points you to the right screen.
Now and then we send you a message through Alfred. A pop-up appears wherever you are, usually within a couple of minutes. Select Open to read it in the chat drawer. If you close it unread, the message stays in your Chat history.
The Alfred switch on a property's Maintenance tab sets him to handle your tenant's repair reports. Switching on opens a window headed Switch Alfred on for that property. It names the tenant we will email, either an invite to the tenant app or a note that Alfred now handles repairs. If nobody is on record, it says nobody will be contacted. Select Cancel to change your mind. Switching off needs no confirmation. See When a tenant reports a problem.
Where the line sits for messages and questions is yours to set, on the Alfred tab in Settings. Every control can be set for all properties at once, or property by property.
External Messaging decides whether a message to a contractor waits for your approval. See Approving a message. Feedback Approval applies to the older conversations Alfred was already running before 6 October 2026.
On repairs Alfred runs now, Spend Threshold approves nothing. The figure you set appears beside the quotes as your spend limit, and you still choose every contractor. Share Contact with Professionals decides whether your details go to the contractor.
