When a tenant reports a problem
What happens between a tenant saying something is broken and it being fixed.
A repair runs from a tenant's message to a contractor's visit, mostly without you. The Maintenance page is where you watch it happen.
Four figures lead. Open issues is anything a tenant has raised that is not finished. Urgent is the subset that will not wait.
Quotes in progress are requests out to a contractor, waiting on a reply. Contractors saved is the trades you have kept.
The issues themselves are listed below, newest first.
How a repair moves
- Your tenant reports it, on the portal or by WhatsApp.
- Alfred, the assistant built into Abodient, asks what is needed: where it is, how bad, and when someone can come.
- A contractor is approached — yours if you have saved one for that trade, otherwise candidates for you to choose from.
- You approve the message before it goes.
- A time is agreed with the tenant and the contractor, and the visit happens.
You are not in the middle of it. The back-and-forth about times and access runs without you.
Anything leaving the app waits for your approval, unless you have said otherwise.
If nothing seems to be happening
- A quote with no reply? Contractors answer in their own time. The date it was sent is on the request, so you can judge when to chase.
- Want to handle it yourself? Message the tenant directly and Alfred steps back.