Reporting a problem, and following it

The Issues tab is how you tell your landlord something is wrong, and follow what happens next.

Your issues are grouped into Open and Resolved. Report an issue starts a new one.

Each row shows the problem and its status; Your reply needed means something is waiting on you.

Following an issue

Open an issue to see the whole conversation.

Depending on how your landlord has set things up, you are either talking to Alfred, their assistant that handles issues around the clock, or to your landlord directly.

Either way, answer the questions — the clearer you are, the faster it moves.

If a visit is being arranged, give real times you are free.

If you are stuck

• No reply for a while? Your landlord may be arranging a contractor. Add a message to nudge it along.
• Urgent and dangerous? For a gas leak, fire or flood, call the emergency services or your landlord directly — do not wait on a message.