When something looks wrong
What to check first, and how to reach a person.
Before assuming something is broken, a few checks usually explain it — and if not, a person is one click away. Both start on the Help & Support page.
Most of what looks wrong is not. Refresh the page — rare, but it costs nothing.
Check which view you are on: most pages open on the whole portfolio, and a figure that looks wrong is often the right figure for a different property or period.
Look at the Inbox: where a summary and the Inbox disagree, the Inbox is right. A blank is usually a missing input, not a fault — a dash means we have not been told, not that we lost it.
Reaching a person
Submit Feedback, on this page, sends it straight to us, or email support@abodient.ai. A person answers — you do not have to go through the assistant to reach us.
If it really is broken
- A page will not load? If it says it cannot load, that is us, and we would like to know.
- Something changed that you did not change? Anyone on your Team tab can edit the portfolio, and so can Alfred where you have allowed it. That tab shows who has access.