Referencing a new tenant

    Ask a new tenant for Right to Rent, income, credit history, a reference and a guarantor, then decide.

    Vetting asks a new tenant for what you need before they move in: Right to Rent, proof of income, a credit report, a previous landlord's reference and a guarantor. Your tenant gathers it in their portal, and you decide. Each picture says whose screen it is: yours, your tenant's, or the person giving a reference or a guarantee.

    You can vet a tenant once their tenancy is booked and before it starts. See Adding a tenancy.

    Start it

    Your screen: on the property's Tenancy tab, the next tenancy has a Vetting line. Select Open, then Start vetting beside the tenant.

    The Vet Daniel Okafor window: Right to Rent, Income, Credit history and Previous landlord ticked, Guarantor unticked, with Preview the invitation and Send to Daniel

    1. Untick any check you don't need for this tenant. Right to Rent is always on in England.
    2. Select Preview the invitation to read the email.
    3. Select Send to and their name.

    They get an email with a Begin vetting process button. A tenant without an account sets a password from it. Joint tenants are each started on their own.

    What your tenant does

    Your tenant's screen: their Home shows a Before you move in card. Start opens their Referencing page.

    The tenant's Home for Daniel: Before you move in, 4 things for Helen Marsh by 4 Jan 2027, with a Start button

    Your tenant's screen: first they say how they're paid and what they can provide. Then each item has its own Start button.

    The tenant's Referencing page: Right to Rent and Income done, Credit history, Previous landlord and Guarantor still to start, and Send everything to Helen Marsh greyed out

    Your tenant's screen: each step works the same way. If they can't give something, they select I can't provide this and say why.

    The tenant's credit report step: Experian and Equifax buttons, Add your report, and I can't provide this

    Nothing reaches you, the previous landlord or the guarantor until they select Send everything to and your name. Then you get a row in your Inbox, and the previous landlord and guarantor are emailed.

    Follow it

    Your screen: the Vetting line says what's waiting on you, such as "Your turn: see Priya's passport", and who you're still waiting for.

    14 Elm Road's Tenancy tab: the Vetting line reads 5 of 9 in, Your turn: see Priya's passport, check Daniel's share code, weigh Daniel's credit history, and Still waiting for Mark Ellis

    Your screen: select Open. Each tenant has a row for each check. Select a row to see what came in, the documents and every email.

    The Vetting window for Priya Shah and Daniel Okafor: each check with what came in, such as Passport copy received, £39,000 a year and Waiting for Mark Ellis

    Check Right to Rent

    Right to Rent is the landlord's legal check. Abodient collects your tenant's share code and takes you through it.

    Your screen: on a Share code received row, select Run the check. Enter the code and date of birth on GOV.UK. Check the photo is your tenant, on a video call or in person. Then choose the Result and select Save check.

    The Check Daniel's right to rent window: the GOV.UK link, his share code and date of birth with Copy, Result and Checked on, and Save check

    For a passport, select Record the check once you've seen the original.

    References and guarantors

    The previous landlord's screen: they answer four questions online, with no account, or reply to the email.

    The reference page for Priya Shah: Did they pay the rent on time, Do they owe you anything, Did they look after the home, Would you let to them again, and Send

    The guarantor's screen: they see the home, the rent and the start date. They read the guarantee, select Continue to sign and type their name, or select Say no.

    The guarantor's page: Daniel Okafor has asked you to be their guarantor, with the home, landlord, rent and start date, Read the guarantee, Continue to sign and Say no

    You get an Inbox row when a reference comes in or a guarantee is signed. A signed guarantee is filed in the property's Documents.

    Decide

    Your screen: in the Vetting window, select Generate vetting report. It sets what came in against your own rules: Meets your rules, Not ready to decide or Doesn't meet your rules. It's a summary to help you decide.

    The vetting report for Priya and Daniel: Meets your rules, Affordability High, each rule Met, the interpretation, and Decline and Accept Priya & Daniel

    Your screen: select Accept or Decline. Tick Tell and their names by email if you want them told, and select Preview the message to read it first.

    The Accept Priya & Daniel? window with Tell Priya & Daniel by email ticked, Preview the message, and Accept Priya & Daniel

    After you accept, Generate contract opens the move-in checklist. The report is filed under Paperwork on the Tenancy tab, and in Documents.

    Your rules

    Your screen: Vetting settings, in Settings, sets what every new tenant is asked for: the documents, which checks are a must, and the Income rule. The rule starts at yearly income of 30 times the monthly rent. Preview shows each email we send.

    Vetting settings: Documents to ask for with five ticks, then Must have with Right to Rent required by law and Yes or No for income, credit history, previous landlord reference and guarantor

    Good to know

    If something's not right

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