Open one issue and see the whole conversation behind it.
One issue holds everything about a single repair. Open it from the Maintenance page or a property's Maintenance tab, and it appears in a window over the page.
The header names the property and the issue. A badge says who is handling it: Handled by Alfred, You took over from Alfred, or Handled by you. A WhatsApp badge shows the tenant reported it there.
When something waits on you, a button reads 1 decision waiting. Select it to land where you can decide.
On an issue Alfred runs, the tabs are Overview, Tenant conversations, Contractor, Approvals and Alfred settings. On one you handle, they are Overview and Conversations.
Overview shows Progress, from Issue created through Contractor and Visit to Done. Activity lists what has happened, including your answers to Alfred.
An invoice appears on Contractor. Select Approve and record it to add the cost to the property's Finance tab.
Open Actions and choose Pause & take over. It is greyed out until your tenant has joined the chat.
A window asks Take over this conversation? Select I'll take it from here. Anyone still being asked for a quote is told it is no longer needed. A contractor you already chose keeps the booking.
This cannot be undone. Alfred does not take the issue back. From then on you reply yourself.
