Following a repair from start to finish

One issue holds everything about a single repair. Open it from the Maintenance page, or the property's Maintenance tab, and read it from the top.

The stage runs across the top — reported, triaging, arranging a contractor, visit booked, resolved — so you can see at a glance where it is.

Below sits the summary of what the tenant said and what was asked back.

A record log holds anything you did off the platform: who you called, what they said, what it cost.

While an issue is open, Alfred keeps it moving — asking the tenant what is needed, finding a contractor, arranging a time.

Anything leaving the app waits for your approval first, unless you have said otherwise.

If an issue has stalled

• Nothing moving? Look at the stage and the last message, and who it was waiting on. A quote out for reply is waiting on the contractor, not on you.
• Want to take over? Message the tenant directly at any point. Alfred stops when you step in.