Abodient

    Following a repair

    Open one issue and see the whole conversation behind it.

    This page follows one repair your tenant reported, a dripping kitchen tap, on a property where Alfred is on. If Alfred is off, the report comes straight to you. See How repairs work.

    Alfred talks to your tenant

    Alfred asks where the problem is, how bad it is and whether anyone is at risk. Open the issue from the property's Maintenance tab, then select Tenant conversations to read the chat.

    The Tenant conversations tab of the kitchen tap issue: the tenant and Alfred's chat, ending with Alfred saying he is checking with the landlord, and a note that Alfred is paused waiting for your decision

    Nobody outside has been contacted yet. The note under the chat says Alfred is waiting for you.

    Alfred asks you

    Before any contractor hears about the job, a card appears in your Inbox under Approvals. Select Respond to open it.

    The Inbox with the Approvals filter selected, showing two cards waiting on you, each with a Respond or Review button

    The shortlist window headed Contractor Search Results, with four plumbing firms each showing a rating, an address and a Select button

    While the card waits, the issue shows 1 decision waiting.

    The issue's Overview tab with You're needed on a decision, a Review button, and the Contractor step reading Alfred is ready to ask 3 contractors

    Choose a quote

    Alfred asks the contractors for quotes. When they're in, a card reads Quotes are in — choose who does the job. Open the issue's Contractor tab and select Choose beside the one you want.

    The Contractor tab with three quotes and none chosen yet: Brightwell Plumbing £120, Riverside Plumbing £185 and Ashby & Co Plumbing £145, each with its earliest date and a Choose button

    The visit

    Alfred agrees a time with the contractor and your tenant. Once it's set, the Visit step shows the date and hours.

    The Progress card with Brightwell Plumbing chosen at £120 approved and the Visit step reading Tuesday 20 October, 8:30am to 9:30am, with the Costs card beside it

    Work done and the cost

    The contractor reports the work from their job page. Then, on the Contractor tab, in either order:

    1. Select Mark work complete. This closes the issue.
    2. Select Approve and record it on the invoice. The cost goes on the property's Finance tab.

    The Contractor tab with Brightwell Plumbing's note that the work is done and the Mark work complete button, and below it the invoice for £120.00 with the Approve and record it button📱 Mobile screenshot coming soon

    Alfred also asks your tenant once whether it's fixed, and records the answer. When it's all done, every step is ticked and the issue reads Resolved.

    The Overview tab with every step ticked, Done reading Resolved, and the Costs card listing the approved £120 quote and the confirmed £120.00 invoice

    Take over from Alfred

    You can take over at any stage. Open Actions and choose Pause & take over.

    The Actions menu open on the kitchen tap issue, with Mark resolved, Add to tasks and Pause & take over

    Select I'll take it from here.

    The Take over this conversation? window with the Cancel and I'll take it from here buttons

    Anyone still quoting is told it's no longer needed. A contractor you've chosen keeps the booking. You can't hand the issue back to Alfred, so from then on you reply to your tenant yourself. See Logging a repair yourself.

    Good to know

    If something's not right

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