Issues, the tenant, and the instructions Alfred follows for this property.
Open a property and choose Maintenance. It is everything happening between you, the tenant and the trades on this one property.
Below sits Your contractors — the trades saved against this property, offered first when an issue matches their trade.
Each row carries small labels. Alfred means he is handling it. Manual means you are. WhatsApp means the tenant reported it there. Private means the tenant cannot see it.
Needs you means a decision is waiting, such as a quote to approve or a question from Alfred. A red dot beside the title means new messages in the job conversation. Read the conversation to clear it.
With Alfred on, an invited tenant can message him about a problem and he handles it, within the limits you set in Settings → Alfred. Selecting the switch opens a window naming the tenant we will email. Confirm with Switch on and email and the tenant's first name, or Switch Alfred on if nobody will be contacted.
With him off, new reports come to you. Issues Alfred is already running carry on. On a shop or office there is no switch, because occupiers' issues always come to you.
Select New issue. It takes four steps, and your draft is saved if you close it. See Raising and running an issue yourself.
