A property's Maintenance tab

A property's Maintenance tab shows everything happening between you, the tenant and the trades on that one property. Use it to see who is handling repairs, open an issue, and manage the contractors saved for the property.

What's on the tab

Open a property and choose Maintenance in the left-hand list.

From the top down:

• The Alfred card. Green when Alfred is on, grey when he is off. It holds the switch, and a How it works button on a property where he is off.
• Tenant chat. A card for messaging your tenants.
• Issues. Everything raised on this property, by you or by your tenant, open and resolved. New issue raises one yourself. Test mode walks through the flow without messaging anyone.
• Tenants. Who lives there. Manage opens them. On a shop or office this card is headed Occupier.
• Property instructions. House rules, contractor preferences and access notes that Alfred follows on this property. Add instructions starts the list, and Manage instructions edits it.
• Contractors. The trades saved against this property.

Switch Alfred on or off

The Alfred card decides who handles a tenant's report on this property. With Alfred on, an invited tenant can message him about a problem and he handles it, asking you before any contractor is contacted. With him off, new reports come to you. Issues Alfred is already running carry on either way. A shop or office has the same switch. How repairs work explains both routes.

To switch him on, select the switch. A window names the tenant we will email to say Alfred now handles repairs, and lists what tenants can do in their portal.

Nothing changes until you confirm. Select Switch on and email and the tenant's first name to go ahead, or Cancel to leave Alfred off. If nobody will be contacted, the button reads Switch Alfred on.

Read the issue list

Each row is one issue. A small label says who is dealing with it and how it got here.

• The tenant's name shows who reported it.
• Alfred means Alfred is handling it. Manual means you are.
• Open or Resolved is where it has got to.
• Two other labels can appear on other properties, though not in this picture. Private means you raised the issue and your tenant cannot see it. WhatsApp means your tenant reported it there.
• Needs you means a decision is waiting, such as a question from Alfred or an invoice to approve. It is not in this picture.
• A red dot beside the title means new messages in the job conversation. Read the conversation to clear it. This is not in the picture either.

Only the first few rows show at first. Select Show all at the bottom to see the rest, as the picture does. Select a row to open the issue. Following a repair shows what is inside it.

The three dots at the end of a row open a small menu. Mark resolved closes the issue. Delete removes it and its whole conversation for good, and a tenant who was involved is emailed that it was closed. Use Mark resolved unless you really want it gone.

Keep your contractors up to date

The Contractors card lists the trades saved for this property, each with an email address or phone number and how we reach them. Alfred offers these first when an issue matches their trade. If nobody saved does that trade, he searches near the property instead.

Select Add contractor to save one. The pencil beside a contractor edits their details, and the bin deletes them. A contractor marked Trusted contractor can see all their jobs on their job page. See Your contractors.

Raise an issue yourself

Select New issue. It takes four steps, and your draft is saved if you close it. See Logging a repair yourself.

If something's not right

• Nothing in the list? Issues appear once something is raised. Test mode shows you the flow first.
• A tenant can't reach Alfred? Check they have accepted their invite, and that the Alfred card above reads Alfred is on.